Since February 01, 2023, we have resumed the possibility of payment and delivery outside the Russian Federation, the list of countries to which delivery is carried out can be viewed when placing an order. The average speed of delivery by the transport company is 10-27 working days.
Payment is possible only on our website, when placing an order, two payment methods will be available by card and paypal .
When paying with Paypal, you will be redirected to your personal account where you can complete the payment.
When paying by card, an additional form will be opened where you need to fill in the country, city, email, phone and address. Open the form editor, check the data, in the State/Region column, if there is no data, write "None".
Paypal money transfer by our email WILL NOT WORK
We strive to ship all in-stock products within 1 business day. We do not ship partial orders unless specifically requested by the customer. Partial order shipments may result in additional shipping charges.
Any orders that are returned to us as refused by receiver or non-deliverable will be subject to a return handling fee and will be processed as a return in compliance with our standard return policy, including a 15% restocking fee.
We do ship internationally, usually via Russian Post service. We also work with various freight forwarders.
Please be advised your country’s customs office may impose additional customs duties and fees. These fees and taxes are based on your country’s import policy, and may be imposed in addition to the purchase price and shipping/handling fees collected by us prior to shipment.
All such fees and taxes are the sole responsibility of the recipient and any and all charges incurred by us will be charged to the customer.
All charges, sales, returns, and exchanges will be calculated in US dollars.
AutoDVC is not responsible for fluctuations in currency value. International customers are responsible for understanding their country’s international buying laws, and should be aware that all international purchases are subject to additional brokerage, duty or tax fees that are collected at the time of delivery.
AutoDVC is not responsible for these charges as we have no affiliation with tax systems set forth by international countries. If the consignee/receiver refuses to pay these additional charges at the time of delivery, AutoDVC will instruct the shipping carrier to abandon the package.
Abandoned packages are destroyed at the shipping warehouse at your local pick up facility. AutoDVC will not be held responsible for any abandoned packages due to these circumstances.
Please note – international shipping requires recipient’s phone number to be provided. We cannot ship internationally unless we have your phone number, including country code and the area code.
RETURNS & DAMAGES:
We guarantee all products against manufacturers’ defects within 30 days of purchase. We will gladly exchange the defective part through an RMA process. Our shipping & receiving department does not accept packages without return authorization number. Please include a copy of your invoice with the returned package and obtain an RMA number prior to shipping any parts back to us.
o Returned parts must be in clean, unused, original condition, and returned to us in the original packaging.
o We will not accept returns for refund after 30 days.
o All returns are subject to a 15% restocking fee, unless there’s a manufacturing defect.
o The customer is responsible for the return shipping costs and fees.
o All shipping damages must be reported to the courier at the time of delivery. NO damage claim will be honored or investigated after 7 days of shipment’s delivery.